This training assists with understanding the emotional basis of difficult behaviour.

Developing strategies of personal self-control and defusing agitated, angry, and upset people. Another key area is responding appropriately to criticism as well as reading body language and using body posture to your advantage. A BSS Psychologist will provide examples of key verbal responses to de-escalate emotive or inappropriate behaviours and provide strategies to manage the stress of dealing with difficult behaviour.

This highly customisable course can be delivered in a range of workplaces, to assist with specific concerns.

Dealing with Difficult Behaviour

To find out more about the Dealing with Difficult Behaviour program, email our Training Team.

Request an Appointment

To request a face to face, video or telehealth counselling session, click below.

Request an Appointment