A Critical Incident is a sudden, unexpected event which has the potential to cause disruption to routines and functioning and create a significant degree of stress for those involved.

Critical incidents can be in the form of technological, ecological, or human occurrences. BSS Psychology holds extensive experience when dealing with critical incidents. In the event of a CIR, BSS Psychology provides clients with their own dedicated CIR Coordinator. The Coordinator arranges immediate support, recommends coping strategies, provides information and resources, initiates group support, arranges counselling and follow up contact after the incident.

If the incident occurs outside business hours, your call will be answered by BSS’s after hours on call service. You will be asked to leave your name and contact number. The BSS duty Psychologist or BSS CIR Coordinator will return your call within 5 minutes.

In the event of an incident, please call 1800 30 30 90 for immediate response 24 hours a day, 7 days a week.

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