When people are in conflict, emotions run high, trust disappears, judgment becomes clouded and one or both parties feel intimidated by the other. In such situations a skilled third party can assist each person to clearly specify their concerns and identify what may assist in reducing or resolving the conflict.
The process usually takes approximately 8 hours and involves:
Working with both parties individually, to help the parties clarify their concerns, what they want to achieve, and establish a plan to work constructively.
A joint, facilitated meeting between the parties to assist the individuals negotiate and document agreed actions.
Liaise with the company representative to establish and formalise the plan going forward.
For more information on the BSS Psychology Conflict Resolution process,
email our team.
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