When people are in conflict, emotions run high, trust disappears, judgment becomes clouded and one or both parties feel intimidated by the other. In such situations a skilled third party can assist each person to clearly specify their concerns and identify what may assist in reducing or resolving the conflict.

The process usually takes approximately 8 hours and involves:

  • Working with both parties individually, to help the parties clarify their concerns, what they want to achieve, and establish a plan to work constructively.
  • A joint, facilitated meeting between the parties to assist the individuals negotiate and document agreed actions.
  • Liaise with the company representative to establish and formalise the plan going forward.

For more information on the BSS Psychology Conflict Resolution process, email our team.

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